Basic information

Personal data controller

We are A2E, s.r.o., with registered office at SNP 498/96, 039 01 Turčianske Teplice, Slovak Republic, ID No.: 51134403, registered in the Commercial Register of the District Court of Žilina, Section Sro, Insert No. 69786/L, and we are the controller of your personal data.

What personal data we process

We process personal data that you provide to us.

If you book with us, for example. you order goods or services, we need information from you that is marked as mandatory in the ordering process (in particular, your name and surname, delivery address). If we did not have this information, we would not be able to deliver the goods to you correctly. Furthermore, for the purpose of selling goods or services, we need your e-mail address, to which we will send you an order confirmation, which also serves as a confirmation of the concluded purchase contract, and copies of the terms and conditions and the complaints policy.

When ordering goods or services, you can also fill in optional data. These help us to better and more efficiently fulfil the contract. You provide us with optional data voluntarily.

Subsequently, after the goods have been delivered, you may receive an e-mail message asking you to evaluate the goods you have purchased.

If you contact our customer service line or write us a message, we will also process your personal data provided in this communication.

For some services, you may be asked to provide additional personal information (e.g. a copy of your ID) to help us verify your identity remotely and also to verify your ability to repay the goods.

By filling in the optional data in your user profile, you will also tell us about your other personal data, such as. frequently used delivery addresses.

Personal data we collect other than directly from you

In the context of joint marketing campaigns, we may also process your personal data for the purposes of marketing campaigns or for the proper performance of a contract and may combine the two.

In the event that your personal information is sold to another entity, we will notify you in advance, including who we are selling the personal information to. Also, if someone sells your personal data to us, they must also inform you in advance.

Personal data of third parties that you provide to us

If you provide us with personal data of third parties, it is your responsibility to inform the person concerned and to secure their consent to these privacy terms.

For example. if you buy goods from us but do not want to pick them up or return them. In your communication, you can designate authorised persons who are authorised on your behalf, e.g. take delivery of the goods or claim the goods. By doing so, you also provide us with their personal data.

Personal data that we process automatically

When you visit our website, we may collect certain information about you, such as. IP address, date and time of access to our website, information about your internet browser, operating system or your language settings. We may also process information about your behaviour on our website, i.e. e.g. what links on our website you visit and which goods you are shown. However, information about your behaviour on the site is anonymised for your maximum privacy and therefore we cannot attribute it to a specific user, i.e. to a specific person.

If you access our website from a mobile phone or similar device or through one of our mobile applications, we may also process information about your mobile device (data about your mobile phone, any records of application crashes, etc.).

Cookies

We also process cookies automatically.

What is a cookie?

It is actually a small text file that is created by visiting each web page. It is used as a standard tool to store information about how our site is used.

We can thus distinguish (but not identify) individual users from each other and tailor content to specific preferences. Cookies are important. Without them, browsing the web would be much more difficult.

What are cookies used for?

Cookies serve several purposes. We use the following cookies on our online shop pages and in our mobile applications:

Technical cookies: we use technical cookies to make our online shop work properly (e.g. so that you can create a user profile, log in and buy goods and services). Without them, our online shop could not function at all.

Functional cookies: so that you don’t have to keep logging in and so that you don’t have to keep setting your preferences over and over again (e.g. setting the language in which our online shop is displayed to you), functional cookies help you. In this case, your password is always encrypted. The use of these cookies is not essential, but they will make your visit to our online shop much more pleasant and easier.

Analytical cookies: analytical cookies help us to improve our online shop, which in turn benefits you. Analytical cookies on our website are collected by a script from Google Inc., which then anonymises this data. After anonymisation, it is no longer personal data, because anonymised cookies cannot be attributed to a specific user, respectively. to a specific person. We only work with cookies in anonymised form. Therefore, we cannot tell from cookies how a particular user has behaved on our website (what pages they have visited, what goods they have viewed, etc.).

How you can control which of your cookies we process

Just use one of the common web browsers (e.g. Internet Explorer, Safari, Firefox, Chrome) with the anonymous browsing feature enabled, which will prevent the storage of data about the websites you visit, or. you can completely disable the storage of cookies in your browser. However, if you also disable the processing of technical and functional cookies, this will prevent some of the features that help you from working.

You can easily control the processing of analytics cookies by us if you use an additional program from Google (can only be run from your computer). Unfortunately, turning off analytics cookies will make it much more difficult for us to improve our online shop.

To refuse the processing of cookies (with the exception of technical cookies), please write to us. Refusal to process functional and analytical cookies does not imply the impossibility to access our online shop nor does it lead to a refusal of our services. However, refusal to process functional and analytical cookies may result in our online shop not functioning properly and some functions may be unavailable. The overall convenience of browsing our online shop may therefore be impaired.

Camera systems at our sites

We also automatically process recordings from cameras on our sites.

Our brick-and-mortar operations are monitored by CCTV systems with online transmission and recording. We have cameras at the premises both for the protection of property, prevention and for the clarification of possible illegal activities. The operator of the camera system is us, the company A2E, s.r.o., ID No.: 51134403.

Mobile phone and mobile app versions

If you access our website from a phone, tablet or similar device, we optimise it for these devices. In this case, we process your personal data in a similar way as in the case of access from a computer.

Why we collect and process your personal data

We process your personal data for the following reasons:

• Purchase of goods and services: we primarily process your personal data in order to properly process and deliver your order. If there are any problems, we know who to contact thanks to your personal data.
• Customer care: if you contact us with a query/problem, we need to process your data to answer/resolve it. In some cases, personal data may also be transferred to third parties (e.g. the carrier of the goods).
• User account: thanks to the personal data you provide us in your user profile, a number of useful features will be made available to you. You can change the data you have entered at any time.
• Marketing activity:
  • Email marketing: we send you email marketing communications based on your consent. You can easily unsubscribe from commercial communications by adjusting your user profile settings or by using our contact form or calling our tel. numbers published on the website.
• Improving our service: using your order history and web behaviour we can offer more relevant offers for other goods, e.g. accessories for purchased products. So, in certain places, we display products that are right for you and match your needs and interests. We can also use tools for testing different variants (so-called A/B testing), Google Analytics, Facebook Analytics, etc. to optimize elements on the web and off the web (personalized advertising on third-party websites).
• Customer reviews of goods and services: after you purchase goods or services from us, you may be asked to rate them.
• Exercise of rights and legal claims and control by public authorities: we may also process your personal data on the grounds that we need it to exercise our rights and legal claims (e.g. in the event that you have an outstanding claim against us). Furthermore, we may also process your personal data because we need it for the purposes of inspections carried out by public authorities and for other similarly compelling reasons.

We process personal data on the following legal bases

Execution and conclusion of the contract

We need a large part of your personal data in order to be able to enter into a purchase or other contract with you in relation to the goods or services you wish to purchase from us. Once the contract is concluded, we process your personal data in order to properly deliver the purchased goods to you, or to. to properly provide you with the services you have purchased. On the basis of this legal basis, we therefore process primarily billing and delivery data.

Legitimate interests

We also use your personal data to provide you with relevant content, i.e. content that is interesting to you. On the basis of legitimate interest, we process in this way in particular personal data that we process automatically and cookies.

The processing of your personal data on this legal basis also takes place in the monitoring carried out by means of cameras on our individual premises.

If we then process your personal data on the basis of this legal ground, you may object to this processing.

Consent

For the purpose of sending commercial communications (e-mail marketing), we process your personal data on the basis of your consent. If you do not give us your consent and you are our customer, we may send you commercial communications without your consent. However, in any case, you can disable such marketing communications from our side simply by contacting us.

We also ask for your consent when we need to verify your ability to repay the goods that we will deliver to you through our partner company, without you having paid the full purchase price for the goods in advance.

If you give us your consent to the processing of your personal data, you can withdraw it at any time.

Transfer of personal data to third parties

In these cases, we transfer your personal data to third parties:

• Delivery of goods: your chosen carrier would never be able to deliver the ordered goods to you if we oi. they have not given details of where and to whom the goods are to be delivered. We will pass these details to the carrier according to how you fill them in the order. The data transmitted in this way includes in particular your name and surname, delivery address, tel. a number where the carrier can contact you and, if the goods have not been prepaid, the amount to be paid on receipt of the goods, if applicable. The carrier is entitled to process the personal data that we transmit to it only for the purpose of delivery of the goods and to delete the personal data without delay thereafter.
• Delivery of goods stored for us by a contractual partner: if you order goods from us that are stored in the warehouse of our contractual partner, we must pass your personal data to the contractual partner to complete the order and the contractual partner will process the order. The data transmitted in this way includes in particular your name and surname, delivery address, tel. a number where the carrier can contact you and, if the goods have not been prepaid, the amount to be paid on receipt of the goods, if applicable. This contractual partner must then pass on the personal data to the carrier who will deliver the goods, otherwise the carrier would not be able to deliver the goods to you. Both the contractual partner who stores the goods for us and the carrier are obliged, in relation to the personal data that we pass on to them, to use this personal data only for the purpose of storage / delivery of the goods and then to delete it without delay.
• Payment cards: our company does not hold details of the payment cards you use to pay with us. Only the secure payment gateway and the relevant banking institution have your payment card details.
• If you have saved your payment card to speed up further purchases on our online shop, we only have basic data such as. the first and last few digits of the payment card. To delete this data, simply visit your user profile settings and then simply delete the payment card details.

When you pay by credit card from your mobile phone, you will be redirected to a secure payment gateway server. When paying with a payment card from a computer, communication with the payment gateway server takes place through the so-called. iframe (i.e. the payment gateway page is displayed directly on our website without the need for further redirection). Your payment card data is therefore not sent to our company, but is sent directly to our payment gateway provider as part of a secure transmission. The payment gateway then transmits the data to the relevant banking institution for the payment to be made, again as part of a secure data transfer.

If you save your payment card to speed up and simplify further purchases with us, your payment card data is again stored with the payment gateway, with the data transfer again taking place between you and the payment gateway. With regard to stored cards, we only have basic data that are used for possible communication with the banking institution (e.g. the first and last few digits of the payment card). If you wish to delete this data, you can easily do so directly from your user profile.

Government authorities: in the event of enforcement of our rights, your personal data may be transferred to a third party (e.g. a lawyer). If the law or a public authority (e.g. the Police of the Slovak Republic) obliges us to hand over your personal data to it, we must do so.

How long do we process your personal data?

In the first instance, we will process your data for the duration of the contractual relationship between us.

In the case of processing of personal data for which consent has been given, your personal data will generally be processed for a period of 7 years or until such consent is withdrawn.

In case you subscribe to our business newsletters, we will process your personal data for 7 years, if applicable. until such time as you object to their further transmission. You can easily express your disagreement by contacting us.

Please also note that those personal data that are necessary for the proper provision of the services, respectively. for the fulfilment of all our obligations, whether these obligations arise from a contract between us or from generally applicable law, we must process regardless of your consent for the period of time specified by or in accordance with the relevant legislation (e.g. for tax documents, this period is at least 10 years).

We process the data collected through the user account or other similar means for the duration of the use of our services and then usually for 5 years after cancellation. Subsequently, only basic identification data and information on the reason for which the user account was cancelled or data forming part of operational backups are usually stored for a reasonable period of time.

We store camera footage for 14 days as standard. However, when an illegal act occurs in the monitored area, we may contact the police and hand over the records to the relevant authority (police, court, etc.). In this case, the records are not deleted after 14 days, but for evidentiary reasons we keep them until the case is finally concluded.

Security of personal data

Your personal data is safe with us. To prevent unauthorised access and misuse of your personal data, we have put in place appropriate measures, both technical and organisational.

At A2E, s.r.o., we care very much about the protection of your personal data. That’s why we not only regularly check their security, but also continuously improve their protection. All communication between your device and our web servers is encrypted. Login credentials are hashed and all your data is stored only on servers in secure data centres with limited, carefully controlled access.

We strive to use security measures that provide sufficient security given the current state of technology. The security measures taken are then regularly updated.

Password security

We don’t have your passwords in the system at all, nor do we store them in the database.

Personal data of persons under the age of 16

Our online shop is not intended for children under the age of 16. A person under the age of 16 may only use our online shop if his/her legal guardian (parent or guardian) gives consent.

What rights you have in relation to the protection of your personal data

In relation to your personal data, you have in particular the right to withdraw your consent to the processing of your personal data at any time, the right to rectify or supplement your personal data, the right to request the restriction of its processing, the right to object to or complain about the processing of your personal data, the right of access to your personal data, the right to request the transfer of your personal data, the right to be informed of a breach of security of your personal data, and, under certain conditions, the right to erasure of some of the personal data that we process in relation to you (the so-called “right to be forgotten”).

Modification and addition

You are in control of your personal data primarily through your user account. You can delete here, respectively. change basic information about your person and change settings regarding the sending of commercial notifications, etc.

Alternatively, you can contact us via this contact form.

Correction

If you believe that the personal data we process about you is incorrect, you can contact us viathis contact form. However, in order to speed up the correction of your personal data and for your convenience, we recommend that you edit your personal data in your user profile.

Access (portability)

You can ask us to send you an overview of your personal data.

At the same time, you have the right to access this information concerning your personal data:

What are the purposes of processing your personal data

What are the categories of personal data concerned

Who, apart from us, are the recipients of your personal data

Planned period for which your personal data will be stored

Whether you have the right to request us to rectify or erase your personal data or to restrict or object to the processing of your personal data

Information about the source of the personal data if we did not obtain it from you

Delete

You can also request that we delete your data (however, the deletion will not affect data on documents that we are required by law to keep (e.g. invoices or credit notes). If we need your personal data to establish, exercise or defend our legal claims, your request may be refused (e.g. where we have an outstanding claim against you or in the case of an ongoing complaint procedure).

Please note that the main information about your payment card is not stored in our company, but with our payment gateway. Therefore, this data cannot be deleted from our side and you need to contact the payment gateway through which you made the payment (see the chapter Passing on personal data to third parties – Payment cards).

Except as stated, you have the right to erasure in the following cases:

The personal data are no longer necessary for the purposes for which they were processed

You have withdrawn your consent on the basis of which the data was processed and there is no further legal basis for processing it

You have objected to the processing of your personal data. of the data and you consider that, in assessing the objection, it becomes apparent that in the particular situation, your interest outweighs our interest in processing. these axes. data

Personal data are processed unlawfully

The obligation to erase shall be laid down by a specific legal provision

This is personal data of children under 16 years of age

Lodging an objection

We process some of your personal data on the basis of our legitimate interest (see the section of these terms and conditions entitled “We process personal data on these legal bases”). If there are specific grounds on your side, you can object to the processing of this personal data. You can raise this objection using this contact form.

Restriction of processing

If (a) you deny the accuracy of your personal data, (b) your personal data is processed unlawfully, (c) we no longer need your personal data for the purposes of the processing but you need it for the establishment, exercise or defence of your legal claims, or if you are (d) raised an objection under the preceding paragraph, you have the right to have us restrict the processing of your personal data.

In this case, we can only process your personal data with your consent (except for the storage or backup of the personal data in question).

Filing a complaint

If you believe that we are processing your personal data unlawfully, you also have the right to lodge a complaint with the Data Protection Authority. However, we will be happy if you address any oversights with us first. You can always contact us easily via our Contact form, or through our contacts listed on this website.

This Privacy Policy is valid and effective as of 17.11.2022 and is available electronically at www.tiler-market.com.