General Terms and Conditions

I. Basic provisions

These General Terms and Conditions (hereinafter referred to as “GTC”) govern the rights and obligations between the seller and the buyer in the sale of goods through the Tiler Market online store, operated primarily on the website www.tiler-market.com and its language or national versions.
The seller and operator of the online store is:

A2E, s.r.o.
SNP 498/96
039 01 Turčianske Teplice
Slovak Republic

Company ID (IČO): 51 134 403
Tax ID (DIČ): 2120732075
VAT ID (IČ DPH): SK2120732075

The company is registered in the Commercial Register of the District Court of Žilina, Section Sro, Insert No. 69786/L.

E-mail: [email protected]
Alternative e-mail: [email protected]
Phone: +421 902 137 501

Address of the warehouse, collection point, and address for sending returned or claimed goods:

A2E, s.r.o.
Nográdyho 24
960 01 Zvolen
Slovak Republic

The online store is primarily focused on the sale of professional tools, machinery, accessories, spare parts, work aids, consumables, and other equipment for tilers, construction professions, and other customers.
The buyer may be a consumer or an entrepreneur.
Consumer means a natural person who, in connection with a consumer contract, does not act within the scope of their business activity or profession.
Entrepreneur means, in particular, a person who concludes a contract in connection with their business, commercial, or professional activity.
The mere inclusion of a Business ID (IČO) in the order is not the only decisive criterion in assessing the status of the buyer. The decisive factor is primarily the purpose for which the contract was concluded.
Legal relations with the consumer are governed primarily by Act No. 40/1964 Coll. Civil Code, Act No. 108/2024 Coll. on Consumer Protection, Act No. 22/2004 Coll. on Electronic Commerce, and other relevant legal regulations.
Legal relations between the seller and a buyer who is an entrepreneur are governed primarily by Act No. 513/1991 Coll. Commercial Code, unless the contracting parties agree otherwise.

II. Product Information

The main characteristics, technical parameters, and other essential information about the goods are listed with the individual products in the online store.
Before ordering, the buyer is obliged to check, in particular, the dimensions, performance, compatibility, technical parameters, and intended use of the product, if these properties are essential for the intended method of use.
If the buyer informs the seller of a specific purpose for which they need the goods before concluding the contract, and the seller expressly confirms the suitability of the specific goods for this purpose, this requirement becomes part of the agreed characteristics of the goods.
Product photos are illustrative unless their nature or the product description implies that they show the exact design of a specific product. Color deviations caused by the settings of the display device are not considered a defect.
The information “In stock” means that, according to the seller’s information, the goods are available in the warehouse at that moment.
The information “On order”, “On order from the manufacturer” or similar designation means that the goods may not be physically in stock and the seller procures them from the manufacturer or distributor after the order is placed.
The mere fact that the goods are marked as “On order” or “On order from the manufacturer” does not mean that they are custom-made goods and does not in itself exclude the consumer’s legal right to withdraw from the contract.

III. Prices

Product prices are listed directly with the individual products.
The price intended for the consumer is the final price including the relevant value-added tax, unless clearly stated otherwise.
The online store may simultaneously display the price without VAT, especially given its focus on professional customers. The final order amount is displayed to the buyer before the order is submitted.
In cross-border sales, the final price and the relevant VAT rate are determined according to the applicable tax regulations and the country of delivery.
For a buyer who is an entrepreneur, the tax regime is determined according to the relevant tax regulations, including rules for cross-border delivery of goods and the validity of the VAT ID.
The price of shipping, cash on delivery, and any other optional services is communicated to the buyer before the order is submitted.

Price Reduction

If the seller announces a reduction in the price of goods, they shall also state the previous price determined according to the applicable legal regulations.
The previous price is generally the lowest price at which the seller sold the goods during the 30 days before the price reduction, or during the entire period of sale if the goods have been sold for less than 30 days.
In the case of a gradual price reduction, the previous price may be determined according to the rules set by legal regulations.
The manufacturer’s recommended retail price, catalog price, or other comparative price may be stated separately, but must be clearly distinguished from the legal previous price when announcing a price reduction.

Discount Codes and Bonuses

Discount codes, vouchers, loyalty benefits, cashback, and other marketing promotions are governed by the terms of the respective promotion.
Unless the terms of a specific promotion state otherwise, individual discount codes or benefits may not be combinable.

IV. Order and Conclusion of the Purchase Contract

The buyer creates an order by selecting the goods, their quantity, and any variants, and subsequently filling in the data required in the ordering process.
Before submitting the order, the buyer has the opportunity to check and correct the entered data, the contents of the shopping cart, the shipping method, the payment method, and the total price of the order.
By submitting the order, the buyer submits a binding proposal to the seller to conclude a purchase contract.
If the order includes an obligation to pay the price, the button or similar function used to submit it must clearly express that submitting the order creates an obligation to pay.
After receiving the order, the seller will send a confirmation of receipt of the order to the buyer at the e-mail address provided in the order.
The purchase contract is concluded at the moment the seller’s e-mail confirming receipt of the order is delivered to the buyer.
The confirmation of receipt of the order also constitutes confirmation of the concluded purchase contract.
The confirmation contains or is supplemented by information necessary to preserve the content of the contract on a durable medium. The current GTC and related consumer documents will be provided to the buyer in a way that allows for their storage and unchanged reproduction, in particular as an attachment to an electronic message or in a similar way.
The buyer is obliged to provide correct and complete data necessary for processing the order.
After its conclusion, the contract may be changed or canceled only by agreement of the contracting parties or for reasons established by law or these GTC.

Obvious Price Error

The seller makes reasonable efforts to ensure the correctness of prices and data listed in the online store.
If an obviously incorrect price was stated due to a technical, administrative, or system error, and given all the circumstances, it was or must have been obvious to the buyer that it was an error, the legal consequences of such an error are assessed according to the relevant legal regulations.
A high discount or a favorable price alone is not automatically considered an obvious price error.
If the seller discovers an obvious price error after the conclusion of the contract, they shall immediately contact the buyer and propose further steps in accordance with the applicable legal regulations.

V. Payment Terms

The currently available payment methods are displayed to the buyer during the ordering process.
The seller may enable, in particular:

online credit card payment,
payment by bank transfer,
cash on delivery,
payment upon personal collection,
payment by invoice, if the seller enables it for a specific buyer,
other payment methods listed in the online store checkout.

Depending on the nature or value of the order, the seller may require payment of the full price or a reasonable advance payment, provided the buyer is informed of this condition before the contract is concluded.
For cash payments, legal restrictions on cash payments apply.
The invoice or other accounting document may be provided to the buyer electronically.
If the purchase price was not paid before the delivery of the goods, the seller reserves the right of ownership to the goods until the purchase price is paid in full.

VI. Delivery Terms

Available shipping methods are displayed to the buyer during the ordering process.
Goods may be delivered primarily:

via a shipping company,
by personal collection at the seller’s collection point.

The shipping price and estimated delivery time are communicated to the buyer before the order is submitted or with the specific product.
Unless another date is agreed upon, the seller shall deliver the goods to the consumer without undue delay, no later than 30 days from the conclusion of the contract.
For goods marked as “On order”, “On order from the manufacturer” or similar, the delivery time may be longer. If the buyer was informed of a specific longer delivery time before ordering, this time is considered agreed upon.
If the estimated delivery time changes, the seller shall inform the buyer without undue delay.
For a consumer, the goods are considered delivered at the moment they are taken over by the consumer or a third party designated by them, other than the carrier.
If the consumer has chosen a carrier that the seller did not offer, the legal consequences of handing over the goods to the carrier are assessed according to the relevant legal regulations.
The risk of accidental loss or damage to the goods passes to the consumer upon delivery.
The buyer is recommended to check the external condition of the shipment and the number of packages upon receipt.
If the packaging of the shipment is obviously damaged, the buyer is recommended to record the damage with the carrier and inform the seller without undue delay.
Failure to comply with the recommendations according to the previous points does not limit the consumer’s legal rights arising from liability for defects.

VII. Personal Collection

If the buyer chooses personal collection, the seller shall inform them when the order is ready for collection.
For an order paid in advance, the seller may verify in an appropriate manner whether the person collecting the order is authorized to do so.
If the contract was concluded through the online store, subsequent personal collection of the goods does not change its character as a distance contract.

VIII. Consumer’s Withdrawal from the Contract

In the case of a distance contract, the consumer has the right to withdraw from the contract without giving a reason within 14 days.
When purchasing goods, the period begins to run from the day the consumer or a third party designated by them, other than the carrier, takes over the goods.
If goods from one order are delivered separately, the period begins to run upon receipt of the goods delivered last.
If the goods consist of several parts or pieces, the period begins to run upon receipt of the last part or the last piece.
The consumer may withdraw from a contract for the delivery of goods even before taking over the goods and before the start of the 14-day period.
To maintain the period, it is sufficient if the consumer sends a clear notice of withdrawal to the seller no later than the last day of the period.
The consumer is not obliged to state the reason for withdrawal.

Method of Withdrawal

The consumer may withdraw from the contract primarily:

via the online function “Withdraw from the contract here” available at:
https://www.tiler-market.sk/odstupenie-od-zmluvy/
by e-mail to [email protected],
in writing to the address A2E, s.r.o., Nográdyho 24, 960 01 Zvolen,
by using the model withdrawal form.

The use of the model form is not mandatory.
The online withdrawal function must allow the consumer to identify themselves and the contract from which they are withdrawing, and to confirm the submission of the withdrawal.
After using the online function, the seller shall without undue delay send the consumer a confirmation of receipt of the withdrawal on a durable medium.

IX. Exceptions to the Right of Withdrawal

The consumer cannot withdraw from the contract in cases established by law.
Given the Tiler Market range, the exception may apply in particular to:

a) goods manufactured according to the consumer’s individual specifications or custom-made goods,

b) goods enclosed in protective packaging which are not suitable for return for health or hygiene reasons, if the consumer has damaged the protective packaging after delivery,

c) goods which, by their nature, may be inextricably mixed with other goods after delivery,

d) other cases in which the law expressly excludes the right of withdrawal.

Ordering a commonly manufactured product from a manufacturer or distributor based on a customer’s order is not in itself the production of custom-made goods.

X. Return of Goods After Withdrawal

The consumer is obliged to hand over or send the goods to the seller no later than 14 days from the day of withdrawal from the contract, unless they agree otherwise with the seller.
Goods are returned to the address:

A2E, s.r.o.
Nográdyho 24
960 01 Zvolen
Slovak Republic

The consumer bears the direct costs of returning the goods, unless the seller has announced that they will bear them themselves or the law states otherwise.
If the goods, due to their nature, weight, or dimensions, cannot normally be returned by mail, the seller shall provide the consumer with information on the costs of their return or a reasonable estimate of these costs before the contract is concluded.
The consumer may unpack the goods and handle them to the extent necessary to determine their characteristics and functionality.
The consumer is only liable for any reduction in the value of the goods resulting from handling the goods beyond what is necessary to determine their characteristics and functionality.
Original packaging is not a condition for exercising the right of withdrawal. However, the consumer is recommended to use it if they have it available, especially for machinery, precision tools, and sensitive equipment.
The consumer is obliged to pack the returned goods so that they are not damaged during transport.
For devices containing fuel, oil, batteries, or other substances or components subject to special transport rules, the consumer is recommended to contact the seller before shipping to agree on a safe method of transport.
The seller is not obliged to accept a shipment of returned goods sent cash on delivery.

XI. Refund of Payments After Withdrawal

The seller shall return to the consumer all payments received under or in connection with the contract from which the consumer withdrew, including the costs of the cheapest common delivery method offered by the seller.
If the consumer has explicitly chosen a more expensive delivery method, the seller is not obliged to return the difference between the chosen shipping method and the cheapest common shipping method they offered.
The seller shall return the payments no later than 14 days from the delivery of the notice of withdrawal.
When purchasing goods, the seller is not obliged to return the payments before the goods are delivered to them or until the consumer proves that they have been sent back, whichever occurs earlier, unless the seller proposes to pick up the goods.
The seller shall return the payments in the same way the consumer paid them, unless they explicitly agree with the consumer on another method that does not cause the consumer additional costs.
Refund of payment in the form of credit, voucher, or credit for a future purchase is possible only with the explicit consent of the consumer.

XII. Gifts and Bonus Goods

If a gift was provided to the consumer free of charge along with the ordered goods, the provision of which was tied to the purchase of specific goods or reaching a certain order value, upon withdrawal from the relevant part of the contract, the consumer is obliged to return the related gift as well, if the conditions for its provision are no longer met as a result of the withdrawal.
If the consumer cannot return the gift, the legal consequences will be assessed according to the general rules on unjust enrichment.

XIII. Liability for Defects in Consumer Goods

The seller is liable to the consumer for defects in the goods according to the relevant provisions of the Civil Code.
The seller is liable for a defect that the goods had at the time of delivery and which manifests itself within two years of delivery of the goods, unless a legal regulation states otherwise.
If a defect manifests itself during the legal period of liability for defects, it is assumed that the item already had it at the time of delivery, unless the contrary is proven or such an assumption is incompatible with the nature of the item or the defect.
The consumer must report the defect within two months from the day they discovered it, no later than the expiration of the relevant period of liability for defects.
After the first removal of a defect by repair, the legal period of liability for defects is extended by 12 months. It is extended this way only once, regardless of the number of further repairs.
Before removing the defect, the seller shall inform the consumer of their right to choose between repair and replacement and of the extension of the liability period for defects after the first repair.
The consumer has the right to choose to have the defect removed by repair or replacement, provided the chosen method is not impossible or would not cause the seller disproportionate costs compared to the other method.
The seller shall remove the defect free of charge, at their own expense, within a reasonable time and without causing significant difficulties to the consumer.
The period communicated to the consumer for removing the defect must not be longer than 30 days from the day the defect was reported, unless a longer period is justified by an objective reason that the seller cannot influence.
Under legally established conditions, the consumer has the right to a reasonable price reduction or the right to withdraw from the contract.
Detailed rules and procedures for reporting a defect are governed by the Tiler Market Complaints Procedure.
Any consumer or commercial warranty provided by the manufacturer or the seller is a voluntary performance beyond the scope of legal liability for defects and does not limit the consumer’s legal rights.

XIV. Special Provisions for Entrepreneurs

The provisions of these GTC that are explicitly intended for consumers do not apply to a buyer who concludes a contract within the scope of their business or professional activity.
An entrepreneur does not have the legal 14-day right to withdraw from the contract without giving a reason intended for consumers.
The seller may individually allow an entrepreneur to cancel an order or return unused goods. The entrepreneur has no legal claim to such voluntary return unless explicitly agreed upon.
The entrepreneur is obliged to inspect the goods, according to their nature, as soon as possible after the risk of damage to the goods passes.
The entrepreneur is obliged to notify the seller of obvious damage, missing quantity, or other obvious defects without undue delay after they could have discovered them with professional care.
The entrepreneur’s rights arising from liability for defects are governed primarily by the Commercial Code, the purchase contract, and any terms of a special commercial warranty.
If the goods are sent to an entrepreneur via a carrier, the transfer of risk of damage to the goods is governed by the Commercial Code and the relevant contract.
The UN Convention on Contracts for the International Sale of Goods (CISG) shall not apply to the contractual relations between the seller and the entrepreneur unless the contracting parties explicitly agree otherwise.

XV. Personal Data Protection

The seller processes the personal data of buyers in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council – GDPR, Act No. 18/2018 Coll. on Personal Data Protection, and other relevant legal regulations.
Detailed information on the processing of personal data is provided in the separate Privacy Policy published on the Tiler Market website.

XVI. Request for Redress and Alternative Dispute Resolution for Consumer Disputes

If a consumer is not satisfied with the way the seller handled their complaint or believes that the seller has violated their rights, they may contact the seller with a request for redress.
A request for redress can be sent primarily to the e-mail address:

[email protected]

If the seller responds negatively to the request for redress or does not respond to it within 30 days of its sending, the consumer has the right to submit a proposal to initiate alternative dispute resolution under the conditions established by law.
The relevant alternative dispute resolution entity may be, in particular:

Slovak Trade Inspection (SOI)
Central Inspectorate
Department for International Relations and Alternative Dispute Resolution for Consumer Disputes
Bajkalská 21/A
827 99 Bratislava 27
Slovak Republic

E-mail: [email protected] or [email protected]

Information:
https://www.soi.sk/alternativne-riesenie-spotrebitelskych-sporov

The consumer may also use another relevant alternative dispute resolution entity listed in the list maintained by the Ministry of Economy of the Slovak Republic or the relevant authority of the European Union.
The consumer’s right to go to court is not affected by this.

XVII. Cross-border Sales and Governing Law

Legal relations between the seller and the buyer are governed by the legal order of the Slovak Republic, unless directly applicable legal regulations of the European Union or mandatory provisions of the governing law state otherwise.
If the buyer is a consumer with their habitual residence in another state to which the seller directs their business activity, the choice of Slovak law must not deprive the consumer of the protection provided by the provisions of the law of the state of their habitual residence, from which it is not possible to deviate contractually.
This provision applies in particular to consumers from European Union member states to which Tiler Market offers delivery of goods.

XVIII. Language of the Contract

The online store may be operated in several language versions.
The contract with the consumer is concluded in the language of the version of the online store through which the consumer submitted the order, unless the parties agree otherwise.
Individual language versions of the GTC should correspond in content to the same business terms.
No provision regarding language or governing law can be interpreted as depriving the consumer of the mandatory protection to which they are entitled under the governing law.
In the relationship between the seller and the entrepreneur, in the event of a difference between translations, the Slovak version shall prevail, unless the contracting parties have agreed otherwise.

XIX. Extraordinary Circumstances

If the fulfillment of the seller’s obligation is temporarily prevented by an extraordinary, unpredictable, or objectively unavoidable circumstance, the seller shall appropriately inform the buyer of its impact on the order.
This provision does not limit the consumer’s legal rights, in particular rights related to the non-delivery of goods within the agreed period.

XX. Final Provisions

The seller may change or supplement these GTC.
A specific purchase contract is subject to the version of the GTC valid and effective at the time the contract is concluded.
A subsequent change to the GTC does not change the content of an already concluded contract without the consent of the contracting parties, unless the law states otherwise.
An individual agreement between the seller and the buyer takes precedence over these GTC to the extent that such an agreement is permissible.
If any provision of the GTC becomes invalid or unenforceable, it does not affect the validity of the other provisions.
These GTC are available to the buyer on the Tiler Market website in a way that allows for their storage and reproduction.

Valid and effective from 26. 8. 2026.