I. Basic Provisions
These GTC regulate the relations between the parties to the purchase contract, where on one side is the company A2E, s.r.o., ID No.: 51134403, with registered office at SNP 498/96, 039 01 Turčianske Teplice, registered in the Commercial Register of the District Court of Žilina, Section Sro, Insert No. 69786/L as the seller (hereinafter referred to as the “Seller” or “A2E, s.r.o.”) and on the other side is the buyer, who may also be a consumer (hereinafter referred to as the “Buyer”). Further information about the Seller can be found on the website www.tiler-market.com in the “contact” section.
The buyer is a consumer or entrepreneur.
A consumer is a natural person who, when concluding and performing a consumer contract, is not acting within the scope of his or her trade or other business activity.
Legal relations of the Seller with the Consumer not expressly regulated by these GTC shall be governed by the relevant provisions of the Act. 40/1964 Coll., Civil Code, as well as related regulations.
- a person registered in the commercial register,
- a person who operates on the basis of a trade licence,
- a person who operates a business on the basis other than a trade licence pursuant to special regulations,
- a person who carries out agricultural production and is entered in the register according to a special regulation.
For the purposes of the GTC, an entrepreneur is also understood to be one who acts in accordance with the preceding sentence in the course of his or her business activities. If the Buyer provides his/her identification number (ID number) in the order, then he/she acknowledges that the rules set out in the GTC for entrepreneurs apply to him/her.
Legal relations of the Seller with the Buyer, who is an entrepreneur, not expressly regulated by these GTC or by the contract between A2E, s.r.o. and the Buyer are governed by the relevant provisions of the Act No. 513/1991 Coll., the Commercial Code as amended, as well as related regulations. In case of any differences between the GTC and the individual contract, the text of the contract shall prevail.
By placing an order, the Buyer confirms that he/she has read these GTC, of which the Complaints Procedure and the document “Methods of Transportation” form an integral part, the terms and conditions of the ordered service and/or the license granted, and that he/she agrees to them, in the wording valid and effective at the moment of sending the order. The buyer will receive a copy of the GTC as an online link when confirming the order to the specified email address.
The Buyer is aware that the purchase of the products offered by the Seller does not give the Buyer any rights to use registered trademarks, trade names, company logos or patents of A2E, s.r.o. or other companies, unless otherwise agreed in a specific case by a specific contract.
The Buyer will receive the GTC as an online link that is part of the order confirmation sent to the specified email address. An invoice containing the basic details of the contract will be issued and delivered to the Buyer at the latest as part of the delivered goods/services. The Buyer agrees to this.
II. Purchase contract
1. Conclusion of the Purchase Contract
If the buyer is a consumer, the proposal for the conclusion of the purchase contract is the placement of the offered goods by the seller on the site, the purchase contract arises from the sending of the order by the consumer buyer and the acceptance of the order by A2E, s.r.o.. A2E, s.r.o. will immediately confirm this acceptance to the buyer by an informative email to the specified email address, however, this confirmation does not affect the formation of the contract. In the information email, the buyer will also find a link to the current version of the GTC and the Seller’s Complaints Procedure. The resulting contract (including the agreed price) may only be amended or cancelled by agreement of the parties or for legal reasons. For an exception to this procedure, see point VI. Ordering.
If the buyer is an entrepreneur, the proposal for the conclusion of the purchase contract is the sent order of goods by the buyer entrepreneur and the purchase contract itself is concluded at the moment of delivery of the binding consent of A2E, s.r.o. to the buyer entrepreneur with his proposal. The Seller shall not be held liable for any errors in data transmission. The contract is concluded in the Slovak language.
If any gift is provided with the goods and the Buyer does not use it, the Buyer is obliged to contact the Seller in advance and inform him that he is not interested in the gift. In this case, the Buyer will be sold the goods without this gift. If this does not happen, the Buyer is obliged to withdraw from the contract in accordance with Art. VII (Withdrawal from the Contract) return.
The concluded contract shall be archived by the Seller for at least five years from its conclusion, but no longer than the period according to the relevant legislation, for the purpose of its successful execution and shall not be accessible to third parties not involved. Information on the individual technical steps leading to the conclusion of the contract is apparent from these terms and conditions, where the process is clearly described. The buyer has the opportunity to check and possibly correct the order before actually sending it. These GTC are available on the individual A2E, s.r.o. portals and are thus available for archiving and reproduction by the buyer.
The cost of using remote means of communication (telephone, internet, etc.) to place an order is at the normal rate, dependent on the tariff of the telecommunication services used by the buyer.
If services are ordered by the buyer-consumer, then he hereby agrees that they shall be provided to him before the expiry of the statutory withdrawal period.
2. Delivery of the object of purchase
By the Purchase Contract, the Seller undertakes to hand over to the Buyer the item, to provide the digital content/licence which is the subject of the purchase and to enable the Buyer to acquire the ownership right/licence to it, and the Buyer undertakes to take over the item/digital content and to pay A2E, s.r.o. the purchase price.
The Seller reserves the right of ownership of the property and therefore the Buyer will become the owner only after full payment of the purchase price. The same rule applies if you purchase a licence or service.
A2E, s.r.o. will hand over the item and the documents relating to the item to the buyer and allow the buyer to acquire ownership of the item/licence in accordance with the contract.
The Seller shall fulfil the obligation to hand over the item to the Buyer if he allows the Buyer to dispose of the item at the place of performance and notifies the Buyer in due time.
If the Seller is to ship the item, the Seller shall deliver the item to the Buyer-Business Owner by handing it over to the first carrier for shipment to the Buyer, and shall allow the Buyer to exercise its rights under the contract of carriage against the carrier, A2E, Ltd. shall not deliver the item to the Buyer-Consumer until the item has been handed over to the Buyer-Consumer by the carrier.
The Seller shall hand over to the Buyer the object of purchase in the quantity, quality and design specified.
If it is not specified how the thing is to be wrapped, the seller shall wrap the thing according to custom; if there is no custom, then in a manner necessary for the preservation of the thing and its protection. In the same way A2E, Ltd. will procure the item for transportation.
The purchasing entrepreneur hereby agrees that he/she does not need to be supplied with instructions for use of the purchased goods in Slovak.
The Buyer shall comply with the obligations set forth in these GTC (for the purposes of the GTC, including software, etc.) and the laws governing copyright works and the specific license terms of the product when using all electronic content purchased from the Seller. If the buyer violates the obligations set out in this way, then he is obliged to pay any damages, and such actions may also have criminal consequences.
The Buyer is entitled to use all electronic works exclusively for his/her personal use, unless otherwise stated in the license conditions, and the purpose of such use is not to achieve direct or indirect economic or commercial benefit. The Buyer is also not entitled to copy the purchased electronic content, nor to reproduce it in any other way, to make copies, excerpts or otherwise dispose of it in violation of copyright, other legal regulations or the license terms of the product in question. Access to electronic content may be prohibited or the licence may be deactivated if the electronic content has been obtained as a result of unlawful activity.
This provision of the GTC also applies to electronic content that A2E, s.r.o. has provided to the buyer as a gift.
The Seller may in certain business cases and in the case of a reservation require payment of a deposit from the Buyer. This deposit is payable with the confirmation of the specific business case or booking. This deposit will be offset against the purchase price. In case of cancellation of such business case or reservation, A2E, s.r.o. will return it to the Buyer within 7 days. The deposit is not interest-bearing.
III. Security and information protection
With respect to the protection and processing of the Buyer’s personal data by A2E, s.r.o., the following shall apply these the terms and conditions of protection of personal data.
IV. Operating hours
Orders via the internet or through the dealer’s staff:
Shops – Mon – Fri: 8:30-11:00 – 11:30-15:30
In case of failure of the information system or force majeure A2E, s.r.o. is not responsible for non-compliance with the operating hours.
Customers will be informed about operating hours on days falling on public holidays at www.tiler-market.com.
All prices are contractual. The prices in the online shop are always current and valid. The prices are final, i.e. including VAT and all other taxes and charges that the consumer must pay to obtain the goods, but not including any charges for transport etc., which are only indicated in the shopping cart and their amount depends on the Buyer’s choice.
The buyer will receive the goods at the price valid at the time of ordering. Before placing an order, the Buying Consumer has the opportunity to get acquainted with the total price including VAT and all other charges (shipping costs, etc.). This price will be indicated in the order and in the message confirming receipt of the order of goods.
The Buyer acknowledges that if the Buyer orders goods at a price published in error due to an error in the Seller’s internal information system, A2E, s.r.o. is entitled to withdraw from the contract of sale, even after the Buyer has received an e-mail confirming his order. In such case the Seller shall inform the Buyer of such fact. Examples of when an incorrectly published price may occur include the following:
– the price of the goods is incorrect at first sight (e.g. it does not take into account the purchase price);
– the price of the goods is missing or has one or more extra digits;
– the discount on the goods exceeds more than 50%, without the goods being part of a special marketing campaign or sale marked with a special symbol.
The Seller points out that the information system A2E, s.r.o. automatically informs that the goods with an apparently incorrect price are discounted, respectively. goods on sale, etc. In case of doubt as to whether the goods are actually discounted or whether there is an obvious error in the price of the goods, the Buyer is therefore obliged to contact the Seller and verify the correctness of the price.
Sale prices are valid while stocks last or for a specified period of time.
The original price means the price of the goods/service/license at which the goods/service/license in question was offered by A2E, s.r.o. without taking into account any possible bonuses, marketing campaigns to promote sales and other discount promotions on its operated e-shop or the price non-bindingly recommended by the manufacturer or distributor, whereby the price displayed will always be the one that better reflects the price level of the product in question on the market.
The Seller reserves the right to declare the Purchase Contract null and void if there has been misuse of personal data, misuse of payment cards, etc., or due to the intervention of an administrative or judicial authority. The Buyer will be informed of such procedure.
Furthermore, A2E, s.r.o. reserves the right to declare the purchase contract null and void if there is an unauthorized use of a discount or similar voucher in violation of its terms and conditions. As a rule, this is the case when:
- the discount voucher is used for other goods for which it was intended;
- the discount voucher is used in conjunction with another discount, even though the aggregation of these discounts has not been expressly prohibited;
- the discount voucher is used for a purchase that does not reach the minimum set price;
- A2E, s.r.o. discovers that the discount voucher has already been used.
You can order in the following ways:
- via the Seller’s e-shop
- by means of communication by which the buyer expresses his/her will to order the goods/services offered by the seller (by phone, e-mail, etc.) and A2E, s.r.o. records and subsequently confirms the buyer’s expression of will thus obtained
- in person at the Seller’s premises.
VII. Withdrawal from the contract
The Seller recommends that the Buyer back up the data and then delete it from the device or equipment on which the Buyer has personal data before withdrawing from the contract regarding the device or equipment on which the Buyer has personal data.
Withdrawal from the contract by the buyer who is a consumer
Pursuant to the provisions of § 7 of the Act on Consumer Protection in the Sale of Goods or Provision of Services under a Distance Contract or a Contract Concluded Outside the Seller’s Premises and on Amendments and Additions to Certain Acts (Act No. 102/2014 Coll.), the buyer has the right to withdraw from the contract concluded in this way without giving any reason within 14 calendar days from the date of receipt of the goods or the conclusion of the contract for the provision of the service, while it is necessary to send a letter of withdrawal from the contract to A2E, Ltd. within the aforementioned time limit. The Buyer has this right even if the goods ordered via the Internet are picked up in person at the Seller’s dispensing point.
Instructions on exercising the consumer’s right to withdraw from the purchase contract (Complaints Procedure) together with the withdrawal form are available for consultation here.
Withdrawal and goods should be sent to:
SK – 960 01 Zvolen
The goods should be returned by the buyer to the consumer no later than 14 days from the date of withdrawal from the contract, complete, with full documentation, undamaged, clean, preferably including the original packaging, in the condition and value in which the goods were received. In case of withdrawal from the contract within 14 days by the buyer, who is a consumer, the consumer must send the withdrawal to the e-mail address of the seller, notify A2E, s.r.o. in person, or the customer can use the form to withdraw from the contract on the Seller’s website.
In the case of withdrawal, where the subject of the purchase is equipment with a fuel tank, the tank must be empty at the time of delivery of the goods by the buyer. In the event that the returned goods are incomplete or damaged, A2E, s.r.o. may demand from the buyer an amount corresponding to the reduction in the value of the goods (in accordance with §10 paragraph (4) of the Act on Consumer Protection in the Sale of Goods or Provision of Services under a Distance Contract or a Contract Concluded Outside the Seller’s Premises and on Amendments to Certain Acts.).
In the case of consumer goods (e.g. cosmetics, drugstore products, etc.), the contract can only be withdrawn if the buyer delivers the goods undamaged and unused in the original packaging intact.
Money for physically returned goods will be refunded to the consumer within 14 days of receipt of the notice of withdrawal from the purchase contract.
Except where withdrawal is expressly agreed, consumers cannot withdraw from contracts:
(a) for the provision of a service, where the provision of the service has been commenced with the express consent of the consumer and the consumer has declared that he has been duly informed that by expressing that consent he loses the right to withdraw from the contract once the service has been fully provided, and where the service has been fully provided,
(b) the sale of goods or the provision of services, the price of which depends on price movements in the financial market which are beyond the seller’s control and which may occur during the withdrawal period,
(c) the sale of goods made to the specific requirements of the consumer, custom-made goods or goods intended specifically for a single consumer,
(d) the sale of goods subject to rapid deterioration or perishability,
(e) the sale of goods enclosed in protective packaging which are not suitable for return for health or hygiene reasons and whose protective packaging has been damaged after delivery,
(f) the sale of goods which, by their nature, may be inextricably mixed with other goods after delivery,
g) sale of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, while their delivery can be made after 30 days at the earliest and their price depends on the movement of prices on the market, which A2E, s.r.o. cannot influence,
(h) the performance of urgent repairs or maintenance expressly requested by the consumer from the seller; this shall not apply to service contracts and contracts for the sale of goods other than spare parts necessary for the performance of repairs or maintenance, if they were concluded during the seller’s visit to the consumer and the consumer did not order those services or goods in advance,
(i) the sale of sound recordings, visual recordings, phonograms, books or computer software sold in protective packaging, if the consumer has unwrapped the packaging,
(j) the sale of periodicals, except for sales under subscription agreements and the sale of books not supplied in a protective cover,
(k) the provision of accommodation services for purposes other than accommodation, the transport of goods, the hire of cars, the provision of catering services or the provision of services related to leisure activities and under which the seller undertakes to provide these services at the agreed time or within the agreed period,
(l) the provision of electronic content otherwise than on a tangible medium, where the provision of the electronic content has been initiated with the express consent of the consumer and the consumer has declared that he has been duly informed that he loses the right of withdrawal by expressing that consent.
m) if the subject of the purchase contract is a gift voucher that has been removed by the consumer from the protective packaging (i.e., e.g., from the envelope), in such a case, the secret code is disclosed, which is thereby devalued and consumed.
If the buyer decides to withdraw within the above mentioned period, we recommend to speed up the withdrawal process to deliver the goods to the address A2E, s.r.o. together with an accompanying letter with the possible reason for withdrawal from the purchase contract (it is not a condition), with the number of the purchase receipt and the specified bank account number or with an indication of whether the amount will be paid in cash or whether it will be drawn on for further purchase.
The consumer acknowledges that if he/she withdraws from the contract, he/she will bear the costs of returning the goods to A2E, s.r.o., and if he/she withdraws from the distance contract, also the costs of returning the goods which, due to their nature, cannot be returned by post.
The Buyer acknowledges the fact that if gifts are provided with the goods, the gift contract between A2E, s.r.o. and the Buyer is concluded with the condition that if the right to withdraw from the contract of sale is exercised within 14 days, the gift contract shall cease to have effect and the consumer shall be obliged to return the related gifts provided, including anything by which he/she has been enriched, together with the returned goods. In the event that these gifts are not returned, these values will be seen as unjust enrichment of the consumer. If it is not possible to hand over the object of unjust enrichment, the seller is entitled to monetary compensation in the amount of the normal price. In the event of withdrawal from a gift contract, the contract of sale is not terminated and the contracts are treated separately in this respect.
The consumer acknowledges the fact that if gifts are provided together with the goods, it is not possible to exercise the right of defect within 24 months. The consumer may only exercise the rights of defect for these gifts within 14 days from the date of receipt of the goods. The entrepreneur shall not be entitled to claim rights in respect of the gifts from the fulfilment of a defect.
If all of the above conditions for the return of goods are met, the buyer is entitled to a refund of the sums paid in connection with the purchased goods, which will be returned to the buyer within 14 days of withdrawal from the contract at the latest. If no account number is provided, the amount is automatically ready to be drawn down within the same period by means of a further purchase or for cash collection on presentation of the original credit note, which is sent to the customer without undue delay after the cancellation of the purchase contract has been resolved.
Withdrawal from the contract by a buyer who is an entrepreneur
The buyer-entrepreneur may be allowed by the seller to withdraw from the purchase contract within 14 days. If the Business Buyer is allowed to withdraw from the Purchase Contract within the fourteen day period, then the Business Buyer acknowledges that the Purchase Price refunded may be reduced by what the value of the Goods has been reduced by.
If the buyer is an entrepreneur, the buyer may be offered an alternative withdrawal from the purchase contract depending on the condition of the returned goods, the loss of warranty and the current price of the returned goods. The condition of the goods is assessed by the seller. In the event of failure to agree terms acceptable to both parties, the goods will be returned at the Seller’s expense. A2E, s.r.o. is entitled to charge the buyer for any additional costs incurred.
If the Buyer is allowed to withdraw from the Purchase Contract within fourteen days and the return of the goods is not in the original packaging, including all parts and accessories, the Buyer acknowledges that the Seller reserves the right to charge for such a return and in an amount that compensates A2E, s.r.o. for the costs necessary to reintroduce the goods for sale.
When issuing a credit note, the buyer (both consumer and business) may be required to show ID in order to protect the buyer’s property rights. By submitting the OP, the buyer agrees to the processing of personal data according to point II. (within the meaning of Act 122/2013 Coll., on the protection of personal data).
In order to protect the buyer’s rights, if the buyer is a legal entity and requests a refund by reimbursing the credit note directly at the store, the relevant amount will only be paid to persons authorized to act for the legal entity concerned, i.e. the statutory body or a person who proves that he/she has an officially certified power of attorney.
Withdrawal from the contract by the seller in case of a defect in the price of the goods:
Except in cases provided for by law, the seller is entitled to withdraw from the contract in the event of an obvious error in the price of the goods. It is possible to withdraw from the contract under this point within 14 days from the day following the date of conclusion of the purchase contract between the Buyer and the Seller by A2E, s.r.o. cancels the order or otherwise indicates to the Buyer that it withdraws from the contract. If the Buyer has paid at least part of the purchase price of the goods, this amount will be transferred back to the Buyer’s bank account no later than 14 days after the day following the date of withdrawal from the contract by the Seller.
VIII. Payment terms
The Seller accepts the following payment terms:
- payment in cash up to EUR 5,000 upon receipt of the goods at the dispensing point,
- payment in advance by bank transfer,
- payment via payment terminal upon receipt of goods at the dispensing point (by credit card),
- payment via the bank’s internet interface (online payment card),
- cash on delivery (cash is collected from the customer by the carrier),
- payment on invoice with due date (only if the conditions for granting credit are met),
- installment sales (only if the buyer is an entrepreneur and meets the conditions of GRENKELEASING s.r.o. providing installment sales).
The goods shall remain the property of the seller until full payment and acceptance, but the risk of damage to the goods shall pass upon acceptance of the goods by the buyer.
The Seller reserves the right to offer the Buyer only selected payment methods at its discretion.
Buyer’s billing information cannot be changed retroactively after the order has been placed.
In the case of payment by credit card at a branch, the Buyer is obliged to protect the data on his/her credit card and cover his/her PIN code.
IX. Delivery conditions
1. Methods of delivery
The Seller provides or arranges the following delivery methods:
– personal collection
– sending by transport service
The individual modes of transport are offered according to the current availability of the individual services and taking into account the capacity of the seller. In the event of force majeure or failure of the information system, the Seller shall not be liable for delayed delivery of the goods.
2. Other conditions
In the case of picking up an order that has been paid in advance via the Internet, the Seller or its contractual partner may require the presentation of an identification card (ID or passport) in order to prevent damage and to prevent the laundering of the proceeds of crime. If the buyer is a legal entity, the dispensing of goods or the reimbursement of a credit note will only be allowed to the statutory body of the legal entity, to a person who proves himself with a certified power of attorney, or to a person who is listed as an “administrator” in the buyer’s profile on the website. www.tiler-market.com. Without the presentation of any of these documents, the seller or his contractual partner may refuse to deliver the goods.
The buyer who is a businessman is obliged (the buyer who is a consumer is recommended to follow this procedure) to check the condition of the shipment (number of packages, intactness of the tape with the company logo, damage to the box) together with the carrier immediately upon delivery, according to the enclosed delivery note. The buyer is entitled to refuse to accept a shipment that does not comply with the contract of sale, e.g. incomplete or damaged. If the buyer accepts the damaged shipment from the carrier, it is necessary to describe the damage in the carrier’s handover report.
Incomplete or damaged shipment must be reported immediately by e-mail to email@example.com, a damage report must be drawn up with the carrier and sent by e-mail or by post to the seller without undue delay. Additional claims of incompleteness or external damage to the consignment do not deprive the buyer of the right to claim the item, but they give the seller the opportunity to prove that there is no breach of the contract of sale.
X. Warranty Conditions
Warranty conditions for goods are governed by the A2E, s.r.o. Complaints Regulations and the applicable Slovak legislation. The proof of purchase serves as the warranty certificate.
XI. Final provisions
Any disputes between A2E, s.r.o. and the Buyer may also be settled out of court. In such a case, the buyer – consumer can contact the subject of out-of-court dispute resolution, which is, for example, the Slovak Trade Inspection (SOI Inspectorate for Žilina Region, Predmestská 71, P. O. BOX B-89, 011 79 Žilina 1), or resolve the dispute through the designated ODR platform (online dispute resolution RSO). The Seller recommends the Buyer to first contact the Seller to resolve the situation before proceeding to an out-of-court dispute resolution.
The United Nations Convention on Contracts for the International Sale of Goods (CISG), in accordance with Art. 6 of this Convention shall not apply.
The contact email address for A2E, s.r.o. is firstname.lastname@example.org. However, the seller recommends contacting her through her contact form.
These General Terms and Conditions are valid and effective from 17.11.2022 and repeal the previous version of the GTC. The Seller reserves the right to change the GTC without prior notice.